Overview

Thank you for using Bazi Calculator. This refund policy explains our practices regarding refunds for our digital products and subscription services.

Please read this policy carefully before making a purchase. By completing a purchase, you acknowledge that you have read and agree to this refund policy.

Digital Products Are Generally Non-Refundable

As a digital service, Bazi Calculator delivers products that are accessed or consumed immediately upon purchase. Once you have accessed AI analysis, generated BaZi charts, or used your credits, the service has been delivered and cannot be "returned."

Therefore, all purchases are generally final and non-refundable.

When We May Offer Refunds

We understand that sometimes things don't go as expected. We may consider refund requests in the following circumstances:

1. Service Not Delivered

If you paid for a service but were unable to access it due to a technical issue on our end, we will either:

• Resolve the technical issue and provide access, or
• Issue a full refund

2. Unused Service (Within 7 Days)

If you purchased a subscription or credits and have not used any credits or accessed any premium features, you may request a refund within 7 days of purchase.

Requirements:

• Request must be made within 7 days of original purchase
• No credits have been used
• No premium features have been accessed
• Account has not been flagged for abuse

3. Duplicate Charges

If you were charged multiple times for the same purchase in error, we will refund the duplicate charges.

4. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us immediately. We will investigate and process a refund if the claim is verified.

Subscription Refunds

Monthly Subscriptions

• Before first use: Full refund within 7 days
• After use: No refund for the current billing period
• Cancellation: You can cancel anytime; service continues until the end of the billing period

Annual Subscriptions

• Before first use: Full refund within 7 days
• After use: We may offer a prorated refund for unused months at our discretion, minus a 15% administrative fee
• Cancellation: Service continues until the end of the annual term

One-Time Purchases (Credit Packs)

• Before use: Full refund within 7 days if no credits have been used
• After use: No refunds once any credits from the pack have been used

What Is NOT Refundable

The following are not eligible for refunds:

• Credits or services that have been used or accessed
• Purchases made more than 7 days ago
• Accounts terminated for violation of our Terms of Service
• Promotional or discounted purchases (unless required by law)
• Purchases where the user simply "changed their mind"
• Dissatisfaction with BaZi analysis results or predictions

How to Request a Refund

To request a refund, please:

1. Email us at support@bazi-calculator.app
2. Include the following information:
   • Your account email address
   • Date of purchase
   • Order/transaction ID (if available)
   • Reason for refund request
3. Wait for our response within 3-5 business days

Refund Processing

If your refund is approved:

• Refunds are processed through our payment processor, Creem
• Refunds will be issued to the original payment method
• Processing time: 5-10 business days depending on your bank
• You will receive an email confirmation when the refund is processed

Chargebacks

If you file a chargeback or dispute with your bank or payment provider without first contacting us:

• Your account will be immediately suspended
• We will provide transaction evidence to the payment provider
• If the chargeback is resolved in our favor, you will be responsible for any associated fees

We encourage you to contact us first – we're committed to resolving issues fairly and quickly.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this refund policy or need to request a refund:

• Email: support@bazi-calculator.app
• Website: bazi-calculator.app

We aim to respond to all inquiries within 3-5 business days.

Last updated: January 28, 2026